What is Instant Payment?
Depending on the estimated value of your trade-in device(s), you may be eligible for Instant Payment. Instant Payment customers will receive their trade-in benefits (which may include an Amazon.co.uk Gift Card and/or promotional discount) immediately upon creation of your trade-in order.
Eligibility for instant payment may vary from one trade-in order to another. See the Instant Payment section of the Amazon Trade-In Program Terms & Conditions page for more details.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 15 business days to arrive before they are processed. The packages you sent can be tracked any time in Your Trade-In Account. Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in any time in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance. Please note that we are currently experiencing delays processing trade-in orders. We apologize for this inconvenience, and we will send a confirmation email as soon your order is processed.
How is gift card value determined?
Your final Amazon.co.uk gift card value depends on the condition of your Trade-in device. To qualify for the highest value, your device must be in good condition with all features operational. It cannot have any breaks, dents, cracks, missing buttons, or other defects beyond normal wear and tear. Learn more by reading our Electronics Eligibility Criteria. If condition criteria are not met, you can choose to have your Trade-in device returned to you or receive a lower value than the original estimate.
Why is the gift card value offered for my device so low?
The Amazon.co.uk gift card value depends on the model, generation and condition of your device. Only fully functional eligible Amazon devices may be sold as Used devices by Amazon Warehouse. If a device does not qualify for re-sale, we recycle the device through an Amazon-certified recycler at no cost to you. The gift card value offered for devices which are recycled is a token of appreciation for your efforts in responsibly recycling your device. In addition to the gift card, some trade-in's may also be eligible to earn a limited-time promotional discount toward a qualifying Amazon device (limit 1 per person, per device category, per calendar quarter).
What are the limits on how many promotional discounts can I get?
Your trade-in promotional discount is limited to 1 per customer account, per device category, per calendar quarter (beginning January 1, April 1, July 1 and October 1).
Only one promotional discount (if applicable) may be issued per Trade-in order, regardless of the number of items included in that order. Once an order has been created, the promotional discount (if applicable) will be tied to that order and cannot be changed, unless that order is cancelled. Pending orders may be cancelled in your Trade-in Account Page.
What happens to my Trade-in benefits if my device is returned or rejected?
If your Trade-in device is rejected and/or returned, your order will be cancelled and you will no longer be eligible to receive your benefits. Your device will be sent back to the return address you specified when you created your Trade-in order.
If you received Instant Payment, the value of the gift card will be rescinded. Charges will first be deducted from the Amazon.co.uk gift card issued for the Trade-in item(s) and any remaining balance will be charged to your credit card on file (even if there are other gift cards with value on your account).
